DUE TO COVID-19 we are experiencing extreme shipping delays and returns cannot be accepted until further notice. All sales are final until we have government approval to accept products back in a safe manner.
To make ordering easy for you, we offer a variety of shipping options!
- FREE: USPS Priority Mail (2-3 business days with tracking on orders of $100 or more)
- $9.95: USPS Priority Mail (Due to Covid-19, we are now delivering approx. 15 days from order. Typically we can deliver within 3-5 business days with tracking on orders of $99 or less)
- FREE: USPS Priority Mail International (orders of $150 or more)
- $19.95: USPS Priority Mail International (orders of $149 or less)
Packing Turnaround: Please note that takes 1-3 business days for us to process and pack your order. If you have an estimated arrival deadline, please email us at firstname.lastname@example.org so that we can attempt to make it happen for you! 🙂
Please note that international, discounted orders, and made-to-order items are final sale.
We love having an international community! Depending on your country’s mail system, international orders can take 30-45 days. If an order is caught in customs for more than 15 days, please let us know so we can look into it and take additional steps to make sure you receive your package.
Please note that international customers are responsible for any fees that may be charged by their specific tariff rates or import duties; this may include duties, taxes, and shipping fees. Orders that are returned to us as unclaimed or due to the customer’s refusal to pay extra fees cannot be fully refunded. Sadly, we do not accept returns on international orders. ALL INTERNATIONAL ORDERS ARE FINAL SALE
DOMESTIC RETURN INSTRUCTIONS
(DURING COVID-19 ALL SALES ARE FINAL UNTIL FURTHER NOTICE)
- If you changed your mind: Any full priced Alpha Male Cosmetics product sold in the U.S. and Canada can be returned or exchanged within 14 days of delivery (With the exception of orders placed in December, which are eligible for returns through December 30)
- If you need to make a return, you MUST email us ahead of time (within the 14 days) at email@example.com and we will give you an address to send the unused product.
- If you ship your item back to us without return authorization, it will either be returned to sender OR charged a restocking fee.
- The product must be in unused condition with original seals and packaging and show no signs of use. You cannot returned used makeup.
- You are responsible for getting the product to us, so we recommend using a shipping service with tracking and insurance such as USPS Priority Mail or UPS.
- Once your return arrives to our studio, we will refund your original form of payment less any original shipping cost or restocking fees.
- If you think there is a defect with your Alpha Male Cosmetics, please note: We carefully inspect each product before it is shipped out. However, if you feel something fell through the cracks and you received a damaged or defective product, we’re so sorry! Please email us at firstname.lastname@example.org so we can mail you a complimentary return shipping label and make things right.